WebO exame ITIL 4 Foundation destina-se a avaliar a capacidade de o candidato demonstrar, de modo suficiente, que recorda e entende a estrutura de gerenciamento de serviço ITIL 4, conforme descrito no Syllabus a seguir, a fim de receber a qualificação ITIL 4 Foundation. A qualificação ITIL 4 Foundation é um pré-requisito para as WebDescribe the structure of the ITIL service lifecycle (SS 1. Introduction up to 1.1, SS 1.2, Fig 1.1) 02-3. Account for the purpose, objectives and scope of service strategy (SS 1.1.1, 1.1.2) 02-4. Briefly explain what value service …
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